‹ Runs

Rachel Duarte: Where do I upload my W-2s?

Client inquiry handling, run by Customer Service Agent. Started Nov 14 at 9:18 AM.

Failed

“Send the reply” failed

Gmail API 429: rate limit exceeded for user. Retried 3 times over 30 seconds. Reply is saved as a draft and has not been sent.

Step by step

  1. New inquiry received

    Trigger9:18 AM120 ms

    Email received: "Where do I upload my W-2s?"

  2. Classify the request

    Agent9:18 AM2s

    Classified as general question, normal urgency

    Model: Fast tier, 1,840 tokens, $0.002

  3. Search company knowledge

    Action9:18 AM900 ms

    3 matching passages found in Client Handbook

    Tool: Search knowledge base

  4. Draft a reply

    Agent9:18 AM6s

    Reply drafted, confidence 83%

    Model: Standard tier, 5,210 tokens, $0.031

  5. Complaint or low confidence?

    Condition9:18 AM10 ms

    No. Sent to approval queue

  6. Manager reviews the reply

    Approval9:18 AM9m 0s

    Approved by Grace Kim

  7. Send the reply

    Action9:27 AM30sFailed

    Gmail returned an error on all 3 attempts

    Tool: Send email

    Gmail API 429: rate limit exceeded for user. Retried 3 times over 30 seconds. Reply is saved as a draft and has not been sent.

  8. Record the outcome

    FinishSkipped

    Skipped because the previous step failed