‹ Runs

Hannah Lowe: Unhappy with turnaround on the audit

Client inquiry handling, run by Customer Service Agent. Started Nov 14 at 9:48 AM.

Succeeded

Step by step

  1. New inquiry received

    Trigger9:48 AM120 ms

    Email received: "Unhappy with turnaround on the audit"

  2. Classify the request

    Agent9:48 AM2s

    Classified as general question, normal urgency

    Model: Fast tier, 1,840 tokens, $0.002

  3. Search company knowledge

    Action9:48 AM900 ms

    3 matching passages found in Client Handbook

    Tool: Search knowledge base

  4. Draft a reply

    Agent9:48 AM6s

    Reply drafted, confidence 95%

    Model: Standard tier, 5,210 tokens, $0.031

  5. Complaint or low confidence?

    Condition9:48 AM10 ms

    No. Sent to approval queue

  6. Manager reviews the reply

    Approval9:48 AM11m 20s

    Approved with edits by Grace Kim

  7. Send the reply

    Action9:59 AM640 ms

    Sent from hello@northgateadvisory.com

    Tool: Send email

    Verified. Message found in Sent folder with matching subject and recipient. Gmail message ID 18f3a9c2e1.

  8. Record the outcome

    Finish9:59 AM820 ms

    HubSpot contact timeline updated

    Tool: Update contact record

    Verified. Re-read the HubSpot contact. Email activity is present on the timeline.