‹ Runs

Hannah Lowe: Unhappy with turnaround on the audit

Client inquiry handling, run by Customer Service Agent. Started Nov 14 at 3:18 PM.

Succeeded

Step by step

  1. New inquiry received

    Trigger3:18 PM120 ms

    Email received: "Unhappy with turnaround on the audit"

  2. Classify the request

    Agent3:18 PM2s

    Classified as general question, normal urgency

    Model: Fast tier, 1,840 tokens, $0.002

  3. Search company knowledge

    Action3:18 PM900 ms

    3 matching passages found in Client Handbook

    Tool: Search knowledge base

  4. Draft a reply

    Agent3:18 PM6s

    Reply drafted, confidence 98%

    Model: Standard tier, 5,210 tokens, $0.031

  5. Complaint or low confidence?

    Condition3:18 PM10 ms

    No. Sent to approval queue

  6. Manager reviews the reply

    Approval3:18 PM4m 4s

    Approved by Tom Whitaker

  7. Send the reply

    Action3:22 PM640 ms

    Sent from hello@northgateadvisory.com

    Tool: Send email

    Verified. Message found in Sent folder with matching subject and recipient. Gmail message ID 18f3a9c2e1.

  8. Record the outcome

    Finish3:22 PM820 ms

    HubSpot contact timeline updated

    Tool: Update contact record

    Verified. Re-read the HubSpot contact. Email activity is present on the timeline.