‹ Runs

Jared Fox: Where do I upload my W-2s?

Client inquiry handling, run by Customer Service Agent. Started Nov 14 at 4:36 PM.

Waiting for approval

Step by step

  1. New inquiry received

    Trigger4:36 PM120 ms

    Email received: "Where do I upload my W-2s?"

  2. Classify the request

    Agent4:36 PM2s

    Classified as general question, normal urgency

    Model: Fast tier, 1,840 tokens, $0.002

  3. Search company knowledge

    Action4:36 PM900 ms

    3 matching passages found in Client Handbook

    Tool: Search knowledge base

  4. Draft a reply

    Agent4:36 PM6s

    Reply drafted, confidence 92%

    Model: Standard tier, 5,210 tokens, $0.031

  5. Complaint or low confidence?

    Condition4:36 PM10 ms

    No. Sent to approval queue

  6. Manager reviews the reply

    Approval4:36 PMWaiting

    Waiting for Tom Whitaker or Grace Kim

  7. Send the reply

    ActionPending

  8. Record the outcome

    FinishPending