‹ Runs

Nina Alvarez: Portal login not working

Client inquiry handling, run by Customer Service Agent. Started Nov 14 at 5:06 PM.

Running

Step by step

  1. New inquiry received

    Trigger5:06 PM120 ms

    Email received: "Portal login not working"

  2. Classify the request

    Agent5:06 PM2s

    Classified as general question, normal urgency

    Model: Fast tier, 1,840 tokens, $0.002

  3. Search company knowledge

    Action5:06 PM900 ms

    3 matching passages found in Client Handbook

    Tool: Search knowledge base

  4. Draft a reply

    Agent5:06 PMRunning

    Writing the reply

    Model: Standard tier

  5. Complaint or low confidence?

    ConditionPending